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So MAD at HP!!!

May 18th, 2009 at 08:10 am

I don't know if you recall, but my MIL bought each of my girls a laptop last year. I was'nt thrilled, but its her dollar, so I let them have them. 2 of the 3 have already crashed/required fixing. The first lost its hard drive (after 3 months!!!!), I sent it in and it was repaired. The second had a crack in the screen, but we lived w/it for a while and used it anyway. When it was close to the warranty running out, I decided to send it in to have it fixed. Fixing the screen wasn't the problem, but they said I had a "liquid spill" in the unit and they could'nt fix the screen until they fixed the spill for $500. No way! So I said "Hey, send it back, we were using it, just could'nt see the screen." So back it came and guess what??? Turned it on and it would'nt work!! Called them up and they said the liquid spill caused it not to function any more. We could however, buy an extended warranty for $300 that would cover all the problems. Whaaa?? I had also been told that the unit was shot (less than a year old), but that I could go out and buy a new one, because that model was only $450 now (as opposed to the $700 new).
Long story long, I asked my brother to look at it and my older daughters one, because YES, the hard drive crashed AGAIN!!! (no longer in warranty). Anyway, he told me he could NOT find any signs of a spill and they had simple not reconnected ANYTHING inside the laptop before they sent it back. Gee, no WONDER it didn't work anymore!! He reconnected everything (drivers, WiFi, antenna, etc) and it came on just fine, you just can't see because of the screen. My brother has offered to fix it if I buy the parts (keyboard had some broken keys and the screen), so I am going to go surfing for some hardware. Not sure what I will do about DD2's.
Thanks for letting me rant. I am exercising my right to blast the scammers on my blog!!!

2 Responses to “So MAD at HP!!!”

  1. Valerie Says:

    that sucks. if you have a twitter account, tweet about their product. they hate having that information out there in cyberspace.

  2. MICLASON Says:

    LOL! Valerie... you are right... the power of writing!!!

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