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Citi card update

August 18th, 2009 at 04:26 pm

I waited my 2-3 business days and called Citi today to see if they had lowered my interest rate. Guess what? The request for reevaluation of my account was NEVER TURNED IN BY THE REP! Figures - right? So now it is turned in and I have to wait what?? Yes! 2-3 business days and call back. UGH! And my payment is coming up, so they better get their act together quick!

As BA spoke of business karma, I received an email from Citi asking about my customer satisfaction on my last call. Well, I told them what I thought. I was told by the current rep on the phone today, that it will reflect back on that particular customer service rep, so GOOD! She was polite and nice, but just failed to do her job.

3 Responses to “Citi card update”

  1. LuxLiving Says:

    Stay on them!!!

    Ride this puppy to it's happy conclusion.

  2. Ima saver Says:

    Darn, I ws really hoping that you would get the rate lowered by now!

  3. NHYank Says:

    Anyone else been hit by Citicard's practice of having the total amount available showing online but when you use your card based on that been hit with an over credit line fee? I have twice. Second time I called and found out that interest charged on the credit card goes toward credit line. Works for them I guess......for me not so much.

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