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Turbotax very difficult to use this year!!

January 31st, 2008 at 04:05 am

BTW, to add to my last entry, I used Turbotax again this year. I think I have been using it about 7 or 8 years. This year it was extremely difficult to log on, I had to download Firefox and use it to make it work. I had to call customer service to figure this out, every time I would go to log on, the screen would just turn blue. You could not move easily from place to place and when I went to print, the screen would pop up blank. Over and over. Finally hunted around and found out I had to download the latest version of Javascript. Then it turned out I had to amend the return, and oh my, another complete nightmare. Two thumbs down for this years version!!

6 Responses to “Turbotax very difficult to use this year!!”

  1. Broken Arrow Says:
    1201784935

    What operating system and browser are you using?

    Javascript and Firefox isn't.... exactly Turbo Tax's fault anyway, as it would've been a problem with similar web applications....

    But it's still quite a hassle and I can understand the frustration.

    I guess the good thing is, once all that is cleared up, it should make future uses easier.

  2. moi aussi Says:
    1201792698

    Really? I thought it was much better this year. They turned the GUI much slicker. That's what I am using. Thankfully I had no problems with the browser. I use linux at work and windows at home and no problem whatsoever!

  3. Broken Arrow Says:
    1201793301

    GO LINUX!

  4. chris Says:
    1206212384

    how did you fix the blue screen, having same problem?

  5. boomeyers Says:
    1206323930

    I could not use Internet Explorer. I downloaded Foxfire and used that. It was free to download, so now I use it whenever IE holds me back on something.

  6. BigWayne Says:
    1207761912

    I was getting the blue screen deal too....DOWNLOAD MOZILLA FIREFOX - and use that browser - works great.
    Tried updating Explorer but that did nothing.

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