I waited my 2-3 business days and called Citi today to see if they had lowered my interest rate. Guess what? The request for reevaluation of my account was NEVER TURNED IN BY THE REP! Figures - right? So now it is turned in and I have to wait what?? Yes! 2-3 business days and call back. UGH! And my payment is coming up, so they better get their act together quick!
As BA spoke of business karma, I received an email from Citi asking about my customer satisfaction on my last call. Well, I told them what I thought. I was told by the current rep on the phone today, that it will reflect back on that particular customer service rep, so GOOD! She was polite and nice, but just failed to do her job.
Citi card update
August 18th, 2009 at 11:26 pm
August 18th, 2009 at 11:36 pm 1250638616
Ride this puppy to it's happy conclusion.
August 19th, 2009 at 01:42 pm 1250689354
November 10th, 2009 at 08:33 pm 1257885200